Posted by on December 16, 2014

9 Guidelines Great Customer Service

Bringing customers to your door is expensive and difficult.  Great customer service is all about bringing customers back to your office, storefront or online business.  Happy clients are customers for life and they will tell their friends and family about …

read more

Posted by on December 16, 2014

Good Customer Service Doesn’t Equate to Referrals

Everyone within a business should already understand the critical nature of Customer Service.  It used to be said, that one bad experience with a business would be spread to 10 people.  That was then, now one bad customer experience can be …

read more

Posted by on November 17, 2014

Customer Experience

Customer Experience You Need your Customers more than they Need You. Does your company recognize this statement?   Customer experience is a fundamental business driver, often considered the only sustainable competitive advantage.   Have you looked at your company’s customer experience, …

read more